You can remotely access your Wi-Fi® compatible* Observer® Communicating Wall Control with your Internet-connected Apple or Android smart device, or MAC or PC computer. Access the mobile or desktop apps by using one of the links, below.

This page provides software downloads for the desktop and mobile version of the app.


Windows | Download | 4.37 MB

System Requirements: 2.33GHz or faster x86-compatible processor, or Intel Atom™ 1.6GHz or faster processor for netbook class devices; Microsoft® Windows® XP, Windows Server 2008, Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64 bit editions) with Service Pack 2, Windows 7, or Windows 8 Classic; 512MB of RAM (1GB recommended)

Mac OS X | Download | 4.6 MB

System Requirements: Intel® Core™ Duo 1.83GHz or faster processor; Mac OS X v10.6, v10.7, v10.8, or v10.9; 512MB of RAM (1GB recommended)

MyObserver requires that Adobe® AIR® 29 or later be installed on your operating system.

Get Adobe AIR

iPhone & iPad

or Click to Scan

Compatible with iPhone 4, iPhone 4S, iPhone 5, iPhone 5S, iPhone 5C, iPhone 6, iPhone 6 Plus, iPod touch (4th generation), iPod touch (5th generation), iPad 2, iPad 3, iPad4, iPad Air, iPad Mini, and iPad Mini Retina. Requires iOS 6.1 or later.

Android Phone & Tablet

or Click to Scan

Requires Android 2.3 and up.

User Manuals and Documents

These Observer® Communicating Wall Control user documents are available as PDF downloads at the links, below. Note the difference in the literature downloads for different wall control software versions.

To find your software version, touch the Setup button on your wall control, then touch the Version button at the bottom right of the Basic Setup screen.

Software upgrades are optional to provide new features or support for new HVAC equipment, may not apply to your system, and are not normally covered under the product warranty. Note that software upgrades should only be done by qualified technicians, due to the need to reconfigure all system settings after the software upgrade.

If you would like your dealer to upgrade your Observer Wall Control to the latest version of software, contact your dealer for details. Your dealer may charge for this service.

Owner’s Manual (V-4)
Owner’s Manual (V-5)
Remote Access Registration Guide Installation Manual (V-4)
Installation Manual (V-5)
Manuel d’utilisation (V-4)
Manuel d’utilisation (V-5)
Guide d’inscription d’accès à distance Manuel d’installation (V-4)
Manuel d’installation (V-5)
  Using Wi-Fi® Range Extenders  

*The Observer wall control model TSTAT0201CW can be remotely accessed when it is connected to the Internet via a home Wi-Fi network.

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